In order to help customer expand the market better, we’d like offer following service:
1. Responding users’ questions or demands within 24 hours.
2. OEM&ODM service: we have advanced and professionalR&D team.
3. Technical support: to meet customers’ new demands
4. Enough product warranty:to help customer make sales stably.
More details about Warranty policy:
Think Zeusss provide one year warranty for energy saving lamp and solar garden light, three years for LED lamps.
After seller’s confirmation and approval with the evidence provided by buyer, the buyer should be free from malfunction in materials and workmanship under normal use from the date of original purchase for one year. After that, users may enjoy a continuing charge repairing service.
1. This warranty is limited to normal use. It is invalid if damage has resulted from accident, dismantle and abuse. For abnormal use, buyer should pay for repairing.
2. When shipping, lamps which are damaged could be repaired or replaced with new lamps free of charge, only if the damage is more than 1%.
3. If exceeding 5% of the total lamps have quality problem under normal use within one year after its sale, defective lamps with non man-made factors can be repaired or replaced with new lamps free of charge. Buyer should provide proofs.
1. Evidences of the damage or lamps with quality issue should be provided by buyer within two weeks.
2. If the defective products need to be replaced urgently, the buyer should pay the shipping cost for the goods. Or, Seller will compensate the corresponding quantity to buyer with no charge in the next order.
3. Replacement will be charged with any cost if the lamps are out of warranty period.
Any questions, please tell us, our service will help you right away!
Hart Avenue Plaza
5-9 Hart Avenue, Tsim Sha Tsui
Kowloon, Hong Kong